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Cancellation options

A clear cancellation path protects both the attendee and the host. The rules below distinguish a canceled event from an attendee changing plans.

California-focused guidance. This page is designed to make Local Host expectations clear. It is general information, not individualized legal, insurance or medical advice. For an emergency, call 911.

If the event is canceled

Where Local Host or a host is acting as the ticket seller, California Business and Professions Code section 22507 generally requires the ticket price for a canceled event to be fully refunded within 30 calendar days of cancellation.

If the event is postponed or rescheduled

California law generally requires a full ticket-price refund upon request within 30 calendar days of the refund request for a postponed or rescheduled event covered by section 22507.

If you cannot attend

For a live event that is still happening as listed, the host's disclosed attendee-cancellation terms apply unless a law gives you greater rights. Free RSVPs can be released without a payment refund.

How Local Host should show it

The event page should state the cancellation terms before checkout. A host cannot use a Local Host policy to waive rights that California law gives the purchaser.